PermitBuilder

Terms of Service

Effective date: July 8, 2026

These Terms of Service (the “Terms”) are a binding agreement between Woo Marketing Inc., doing business as PermitBuilder (“PermitBuilder,” “we,” “us”), and the business that creates an account or uses the service (“you,” “Customer”). By creating an account, accepting a trial invitation, or using permitbuilder.app or app.permitbuilder.app (the “Service”), you agree to these Terms on behalf of your company and represent that you have authority to do so.

1. The Service

PermitBuilder is a done-for-you building-permit service for exterior contractors. You upload job information (such as an order form); we extract the job details, determine the municipality's permit requirements, prepare the municipality's application forms, and — with our internal team's review — submit the application and manage follow-up with the municipality until the permit is resolved.

Authorization to act on your behalf. You authorize PermitBuilder to prepare, sign-process, submit, and manage permit applications and related correspondence with municipalities and their staff on your company's behalf, using the information and documents you provide.

2. Eligibility and accounts

  • The Service is for businesses, not consumers. You must be at least 18 and using the Service for your company's trade work.
  • You are responsible for the accuracy of your account information, for the people you add to your team, and for all activity under your accounts.
  • Team roles (owner, admin, member) control what your users can do; keep credentials confidential and remove people who leave your company.

3. Your responsibilities

  • Accurate information. Permit applications are prepared from what you upload. You are responsible for the accuracy and completeness of job details, measurements, product specifications, and documents you provide, and for reviewing extracted data the Service asks you to confirm.
  • Licenses and registrations. You are responsible for holding, and keeping current, every contractor license, registration, bond, and insurance certificate a municipality requires of you. The Service can store and attach these documents but does not verify their validity.
  • Homeowner information and signatures. When you provide a homeowner's information or ask a homeowner to sign electronically through the Service, you represent that you have the homeowner's authorization to share that information and to request that signature for the permit application.
  • Code compliance and the work itself. The permit and any code-related checks in the Service (for example egress or safety-glazing prompts) are aids, not engineering or legal determinations. Compliance of the actual work with applicable codes, and the decision of what to install, remain entirely yours.

4. Plans, billing, and payment

  • Plans. Starter ($129/month, 1 included permit per month, $99 per additional permit) and Pro ($299/month, 5 included permits per month, $79 per additional permit). We may agree custom pricing with you in writing; the price shown in your billing settings controls.
  • When a permit counts. A permit is counted when its application package is finalized for submission. Revisions, corrections, and resubmissions of the same job are free. If we determine no permit is required for a job, it is not counted.
  • Included permits and overages. Included permits reset each billing month and do not roll over. Any permit beyond your included (and any granted bonus) permits is an overage at your plan's additional-permit price; the Service asks you to confirm the charge before the permit is finalized.
  • Upgrades and downgrades. Upgrades take effect immediately with prorated billing. Downgrades take effect at the next billing period.
  • Trials. Trial length and any bonus permits are stated in your invitation. When a trial ends without a payment method on file, new permits are paused; work in flight continues. Adding a payment method reactivates the account.
  • Payment. Fees are charged to your payment method on file (processed by Stripe; we do not store card numbers). Past-due accounts may be suspended after notice. Prices may change with at least 30 days' notice, effective at your next billing period.
  • Municipal fees are separate. Permit fees, bond amounts, and other charges imposed by a municipality are your obligation, are paid by you directly to the municipality, and are not collected or refunded by PermitBuilder.

5. Cancellation and refunds

  • You may cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then. We do not prorate or refund partial months.
  • Subscription fees and counted permits are non-refundable once the billing period has begun or the permit package has been finalized, except: if we counted a permit in error, or finalized a package we then fail to submit through the required channel, we will re-credit that permit or refund its overage charge.
  • Unused included permits and unused bonus permits have no cash value.

6. No guarantee of permit outcomes

Municipalities control their own permitting decisions, timelines, fees, and requirements — we do not. PermitBuilder does not guarantee that any permit will be issued, that a municipality will act within any particular time, or that a municipality's published requirements will not change. Our municipal-requirements database is maintained with citations and verification dates, but requirements can change without notice; where a requirement proves different from what was on file, our obligation is to correct the application and resubmit at no additional permit charge.

PermitBuilder is not a law firm, architect, or engineer, and nothing in the Service is legal, architectural, or engineering advice.

7. Electronic signatures and communications

  • You consent to transact with us electronically: notices, invoices, and permit-related communications are delivered through the Service and by email to the addresses on your account.
  • Where a municipality's forms require signatures, the Service collects them electronically from your team and, at your direction, from homeowners, under the U.S. ESIGN Act and applicable state equivalents (including the Illinois Electronic Commerce Security Act and UETA as adopted). A signature certificate (names, marks, timestamps, IP addresses) is attached to the signed document.
  • You are responsible for ensuring the person who signs is who they claim to be when you share a signing link.

8. Your content and our license to use it

  • You retain all rights to the documents, photos, and data you upload (“Customer Content”).
  • You grant us a non-exclusive license to host, process, reproduce, and transmit Customer Content as needed to provide the Service — including processing documents with third-party AI providers to extract job data, filling municipal forms with it, and transmitting applications and attachments to municipalities.
  • We may use de-identified, aggregated usage information to operate and improve the Service.
  • The Service itself — software, municipal-requirements database, playbooks, designs — is ours or our licensors' and is licensed to you for use through the Service only, not copied, resold, or scraped.

9. Acceptable use

You will not: misrepresent job facts to a municipality through the Service; upload content you lack rights to share; attempt to access other customers' data; probe, disrupt, or overload the Service; use it to send unlawful communications; or use it for any purpose other than obtaining permits for your company's own jobs.

10. Term, suspension, and termination

  • These Terms apply for as long as you have an account. Either party may terminate; your termination takes effect per Section 5.
  • We may suspend or terminate access for material breach (including non-payment), unlawful use, or risk to the Service or other customers, with notice where practicable. On termination we will, on request within 30 days, provide an export of your job documents.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY MUNICIPALITY WILL TAKE ANY PARTICULAR ACTION.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, PROJECT DELAYS, OR LOSS OF BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY'S INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

13. Indemnification

You will defend and indemnify PermitBuilder against third-party claims arising from: your Customer Content; your work at a job site; disputes with your homeowner customers; your violation of law (including licensing and building codes); or your breach of these Terms. We will defend and indemnify you against third-party claims that the Service itself infringes their intellectual-property rights.

14. Dispute resolution — binding arbitration and class waiver

Please read this section carefully — it affects your rights.

  • Informal first. Before filing a claim, either party will send the other a written description of the dispute (for us: hello@permitbuilder.app) and allow 30 days to resolve it informally.
  • Binding arbitration. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by a single arbitrator, seated in Cook County, Illinois (hearings may be conducted remotely). Judgment on the award may be entered in any court of competent jurisdiction.
  • Exceptions. Either party may bring an individual claim in small-claims court, or seek injunctive relief in court for infringement or misuse of intellectual property or unauthorized access.
  • Class waiver. Disputes will be resolved only on an individual basis. Neither party may participate in a class, consolidated, or representative action against the other, and the arbitrator may not consolidate claims.
  • Opt-out. You may opt out of this arbitration agreement by emailing hello@permitbuilder.app within 30 days of first accepting these Terms, stating your company name and that you opt out of arbitration.

15. Governing law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules. For matters not subject to arbitration, the state and federal courts located in Cook County, Illinois have exclusive jurisdiction, and each party consents to venue there.

16. Changes to these Terms

We may update these Terms from time to time. For material changes we will notify you (email or in-app) at least 14 days before they take effect; continued use after the effective date is acceptance. The current version always lives at permitbuilder.app/terms.

17. General

These Terms plus our Privacy Policy (and any written custom pricing) are the entire agreement between us regarding the Service. If a provision is unenforceable, the rest remain in effect. You may not assign these Terms without our consent, except to a successor of your business; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. Notices to us: hello@permitbuilder.app.

Contact

Woo Marketing Inc. d/b/a PermitBuilder · hello@permitbuilder.app